Frequently Asked Questions

Smart ERP is a complete business management software designed for Indian SMEs and enterprises. It handles GST billing, inventory management, purchase/sales orders, payroll, and financial reporting — all in one platform. It is ideal for retailers, manufacturers, distributors, and service businesses looking to digitize their operations.

Yes, all our accounting and ERP products come with built-in GST compliance. This includes automatic GST calculation, GST invoice generation, GSTR-1/3B return filing support, e-way bill integration, and HSN code management. The software is regularly updated to reflect the latest GST rules and rates.

Custom Cloud CRM helps your sales team convert 3x more leads through intelligent lead scoring, automated follow-up reminders, pipeline visualization, and WhatsApp integration. It tracks every customer interaction, assigns tasks automatically, and provides real-time analytics on team performance and conversion rates.

We offer flexible annual subscription plans starting from ₹1,999/year for basic tools up to ₹4,999/year for full ERP suites. Each plan includes free onboarding, training, and 12 months of support. Custom enterprise pricing is available for businesses with 50+ users. Contact us for a detailed quote tailored to your needs.

Yes! We offer a 14-day free trial for all our products with full feature access. No credit card required. Our team also provides a free live demo where we walk you through the software and answer any questions specific to your business.

Absolutely. You can upgrade or downgrade your plan at any time. When upgrading, you only pay the prorated difference for the remaining subscription period. All your data remains intact during the transition.

We offer both options. Our cloud-based solution lets you access the software from anywhere with automatic backups and updates. For businesses preferring on-premise deployment, we provide installation on your local servers with dedicated support. The cloud version is recommended for most businesses due to lower maintenance and higher reliability.

Data security is our top priority. We use 256-bit SSL encryption for data transmission, AES-256 encryption for data at rest, and maintain regular automated backups. Our cloud infrastructure is hosted on Tier-III data centers with 99.9% uptime guarantee. We are ISO 27001 certified and comply with Indian data protection regulations.

Yes, our software supports integration with popular tools including Tally, Zoho, Shopify, WooCommerce, payment gateways (Razorpay, PayU), and accounting standards. We also provide REST APIs for custom integrations with your existing business systems.

Click on "Forgot Password" on the login screen and enter your registered email address. You will receive a password reset link within minutes. For security, the link expires in 30 minutes. If you do not receive the email, check your spam folder or contact our support team.

You can cancel your subscription anytime from your account dashboard under Billing > Subscription. Upon cancellation, you will continue to have access until the end of your current billing period. We also offer a 7-day money-back guarantee for new subscriptions if you are not satisfied.

We provide multi-channel support including phone (8559078260), email (support@nextgenwebsolutions.com), WhatsApp chat, and remote desktop assistance. Our support team is available Monday to Saturday, 9:30 AM to 7:30 PM IST. Enterprise clients get priority support with dedicated account managers.