Frequently Asked Questions

Smart ERP is a complete business management software designed for Indian SMEs and enterprises. It handles GST billing, inventory management, purchase/sales orders, payroll, and financial reporting — all in one platform. It is ideal for retailers, manufacturers, distributors, and service businesses looking to digitize their operations.

Yes, all our accounting and ERP products come with built-in GST compliance. This includes automatic GST calculation, GST invoice generation, GSTR-1/3B return filing support, e-way bill integration, and HSN code management. The software is regularly updated to reflect the latest GST rules and rates.

Custom Cloud CRM helps sales teams organize leads, follow-up reminders, pipeline stages, activity tracking and reporting in one dashboard. It tracks every customer interaction, assigns tasks automatically, and provides real-time analytics on team performance and conversion rates.

Pricing varies by product, scope, deployment and support requirements. Current starting offers are shown on the relevant product and service pages, and custom implementation quotes are available for larger requirements. Contact us for the exact scope and commercial proposal.

We provide free product demos for selected solutions. Trial availability depends on the product and deployment model, so contact us and we will confirm what is available for your requirement.

Absolutely. Plan changes depend on the product and subscription model. We can explain upgrade, downgrade, migration and data-handling options before any change is made.

We offer both options. Our cloud-based solution lets you access the software from anywhere with automatic backups and updates. For businesses preferring on-premise deployment, we provide installation on your local servers with dedicated support. The cloud version is recommended for most businesses due to lower maintenance and higher reliability.

Data security is important to us. We use HTTPS for data transmission, follow access-control and backup practices appropriate to the service, and work with reputable hosting and infrastructure providers. Security controls vary by project and deployment, so we explain the applicable setup during onboarding.

Yes, our software supports integration with popular tools including third-party business tools, e-commerce platforms and payment gateways, subject to the selected project scope and available APIs. We also provide REST APIs for custom integrations with your existing business systems.

Click on "Forgot Password" on the login screen and enter your registered email address. You will receive a password reset link within minutes. For security, the link expires in 30 minutes. If you do not receive the email, check your spam folder or contact our support team.

Cancellation and refund terms depend on the product, plan and agreement. Please review the applicable terms before purchase or contact us for clarification.

We provide multi-channel support including phone (8559078260), email (support@nextgenwebsolutions.com), WhatsApp chat, and remote desktop assistance. Our support team is available Monday to Saturday, 9:30 AM to 7:30 PM IST. Enterprise clients get priority support with dedicated account managers.