Refund Policy
We stand behind our products. If you are not satisfied, we offer a hassle-free refund process.
Last Updated: January 1, 2025
7-Day Money-Back Guarantee
We are confident you will love our software. But if for any reason you are not completely satisfied within the first 7 days of your purchase, we will refund 100% of your payment — no questions asked.
Eligible for Refund
- Request made within 7 days of purchase
- Software has not been extensively customized for your business
- No more than 20% of data has been entered into the system
- Request is for the first purchase (not renewals or upgrades)
- Technical issues that our support team cannot resolve within 5 business days
Not Eligible
- Requests made after 7 days from the date of purchase
- Renewals, upgrades, or add-on module purchases
- Custom-developed features or bespoke software solutions
- Services already rendered (training, data migration, customization)
- Violation of Terms of Service or fraudulent activity
- Discounted or promotional purchases marked as non-refundable
Refund Process
Submit Request
Email us at support@nextgenwebsolutions.com with your order ID, reason for refund, and account details.
Review Period
Our team reviews your request within 2-3 business days and may contact you for additional information.
Approval
If approved, you will receive a confirmation email with refund details and timeline.
Refund Processed
Refund is processed to your original payment method within 7-10 business days.
Refund Timeline
- Credit/Debit Cards: 7-10 business days
- UPI: 3-5 business days
- Net Banking: 5-7 business days
- NEFT/RTGS: 2-3 business days
Note: Processing time may vary depending on your bank or payment provider.
Important Notes
- Refunds are processed to the original payment method only.
- GST component is refunded as per applicable tax laws.
- Transaction fees (if any) are deducted from the refund amount.
- Account access is revoked upon refund approval.
Need Help With a Refund?
Our support team is here to assist you with any refund-related queries.