NextGen Web Solutions | Website, Software, ERP, CRM & Digital Marketing Company India

NextGen Web Solutions Technologies Pvt. Ltd. ("NextGen Web Solutions", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software products, and services (collectively, the "Services").

Information We Collect

Personal Information: Name, email address, phone number, company name, and billing details provided during registration or purchase.
Usage Data: Information about how you interact with our software, including login times, features used, and session duration.
Device Information: IP address, browser type, operating system, and device identifiers for security and analytics.
Financial Information: Payment details processed securely through our payment partners. We do not store complete card numbers.

How We Protect Your Data

256-bit SSL encryption for all data transmission between your device and our servers.
AES-256 encryption for data at rest in our secure cloud infrastructure.
Regular automated backups with point-in-time recovery capabilities.
Multi-factor authentication (MFA) support for all user accounts.
Regular security audits and penetration testing by certified third-party firms.
Strict access controls — only authorized personnel can access customer data.

How We Use Your Information

To provide and maintain our software services and customer support.
To process transactions and send billing notifications.
To send product updates, security alerts, and service announcements.
To improve our products through usage analytics and feedback analysis.
To comply with legal obligations, including GST and tax regulations.
To detect and prevent fraud, abuse, and security threats.

Data Sharing & Third Parties

We do not sell or rent your personal information to any third parties.
Data is shared only with trusted service providers essential to our operations (cloud hosting, payment processing, email delivery).
All third-party providers are bound by strict confidentiality and data protection agreements.
We may disclose information if required by law, court order, or government regulation.
In case of a business transfer (merger, acquisition), user data will be protected under the same privacy standards.

Data Retention & Deletion

Account data is retained as long as your account is active or as needed to provide services.
Inactive accounts are archived after 12 months of inactivity and deleted after 24 months.
You can request complete deletion of your account and associated data at any time.
Financial records are retained for 7 years as required by Indian tax regulations.
Backup data is retained for 30 days and then permanently deleted.

Your Rights

Right to Access: Request a copy of all personal data we hold about you.
Right to Rectification: Update or correct inaccurate personal information.
Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
Right to Restrict Processing: Limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Opt-out of marketing communications at any time.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@nextgenwebsolutions.com

Address: Serving clients across India, Remote & on-site project support, India

Phone: 8559078260